Role Overview The Quality Assurance & Intern Support Officer is responsible for ensuring smooth session coordination, consistent communication, active intern engagement, and quality delivery across Amdari's internship programmes. The role involves prompting interns ahead of scheduled sessions, sharing updates and reminders in cohort WhatsApp groups, monitoring attendance, following up with absent and at-risk interns through calls and emails, and ensuring that sessions, projects and learning materials are properly uploaded and aligned with the approved curriculum on the Internship Management System (IMS). The officer will also track intern concerns, identify delivery gaps, maintain accurate records, and work with track specialists to ensure that issues affecting intern participation and programme quality are addressed promptly. Key Responsibilities Review the session calendar, approved curriculum, previous session notes and required learning materials ahead of scheduled sessions. Confirm that session links, presentations, assignments and other resources are ready and accessible before each session. Identify and monitor at-risk interns, including those who repeatedly miss sessions, fall behind on deliverables or experience difficulties accessing programme resources. Verify that session recordings, learning materials, projects, assignments and other required resources are uploaded to the IMS and accessible to interns. Verify that project briefs, expected deliverables and assessment criteria are available before projects are assigned to interns. Direct technical or academic project questions to the relevant Data, Product or Cybersecurity specialist. Prepare and submit weekly reports to Operations covering attendance trends, at-risk interns, follow-up activities, delivery inconsistencies and recurring support needs. Required Skills and Competencies Excellent written and verbal communication skills. Strong follow-up, coordination and organisational skills. Confidence in making telephone calls and communicating professionally with interns. Good documentation, record-keeping and reporting abilities. Proficiency in Google Workspace or Microsoft Office, particularly spreadsheets and email. Familiarity with WhatsApp group administration and online collaboration tools. Ability to manage multiple cohorts, schedules and follow-up activities. Experience in customer support, programme administration, quality assurance, education operations or participant support is an advantage.
